1. Introduction

Welcome to Mandaurra ("we," "our," or "us"). Mandaurra is operated by MLFC Limited, a company based in Hong Kong. Mandaurra is a dating platform focused on facilitating real-life connections without endless chat or swiping.
This Privacy Policy explains how we collect, use, store, transfer and otherwise process your information when you use the Mandaurra mobile application ("App") and our website (together the "Services"). By using the App and our Services, you agree to this Privacy Policy, where required by applicable law, we will obtain your consent to such collection and processing.

2. Information We Collect

2.1. Information You Provide to Us

When you use the Services, we may collect (with your consent where required by applicable law):

• Account Information: Name, email address, date of birth, gender, sexual orientation, gender identity, ethnicity, login method, profile photo, contact address, phone number, (where applicable) bank account information and other financial information such billing address, and account registration information (such as your username and password), social logins (if used)
• Profile Data: Lifestyle interest, personal values, dating preferences, age range, city/region, physical characteristics (such as height and body type), education, occupation, relationship status, languages spoken, and biographical or free-text profile descriptions
• Photos you upload
• User-Generated Content: Photos you upload, check-ins, and personal progress
• In-App Activity: Connection activity, chat logs and interactions, purchases, and in-app search queries
• Behavioural Data: Match selection patterns, match history, time-of-day usage, and other interaction patterns derived from your use of the Services
• Support Requests: Messages or attachments you send to customer support
• Communication details and marketing preferences: Details of your interactions with us and any marketing preferences you have indicated
• Referral Data: If you refer or invite others to the Services, we may collect details you provide about those individuals, such as their name, email address, or phone number
• Location Data: Your geographical or device location, where this is enabled on your device

Where required by law, we will indicate whether you must provide any of this information (e.g. with an asterisk). If you do not provide mandatory personal data to us, we may not be able to provide you with the relevant service or correspond with you.

If you provide personal data of any third parties to us, you must give them a copy of this Privacy Policy and have their permission to share such data prior to doing so.

2.2. Information Collected Automatically

We may also collect technical data such as:

• Device type, device ID, IMEI number and operating system
• Internet services provider, IP address
• Advertising identifiers (such as device advertising IDs), browser type and settings, and referring URLs
• App version
• Country/region (approximate, based on device settings)
• Basic app performance metrics and information about how you use the services, including interaction with our displayed adverts, session duration, timestamps, and usage patterns
• Error logs and crash diagnostics

We may collect some of this information through cookies and similar technologies, where required by applicable law we will seek your consent to such collection.

2.3 Verification Data (Including Facial Recognition)

To maintain trust and safety, we may require identity or photo verification.

• This may include the use of facial recognition to confirm that profile photos are genuine
• Verification data is used only for fraud prevention and account security
• This data is securely stored and deleted when no longer necessary or within a reasonable period

2.4 Sensitive information

Some information you may choose to provide (such as beliefs, lifestyle, personal values, sexual orientation or gender identity) may be considered sensitive under applicable laws.

• Providing this information is entirely optional
• If you choose to share it, you explicitly consent to us using it to improve matching and user experience
• This information may be visible to other users as part of your profile

You can modify or remove this information at any time in your account settings. You should consider carefully what information you choose to share on your profile.

2.5 Information from Third Parties

We may receive information about you from:

(a) Google Login (Google Identity Services)

If you sign in with Google, you may grant permission for us to receive:

• Your name
• Email address
• Profile picture

We do not receive any other Google data (contacts, files, location, calendars, etc.).

(b) Sign in with Apple

Apple may provide:

• Your name (if you allow)
• Email address (or Apple Private Relay email)

We do not share any information back to Apple beyond authentication or where required by applicable law.

We may also receive information about you from other sources, including identity verification providers, fraud prevention services or marketing partners, and publicly available sources, to the extent permitted by applicable law.

3. How We Use Your Information

We use your personal data including via data analytics and/or use of AI to:

• Provide the App and services: Create your account, manage your profile, enable interactions, facilitate real-life matches and dates, access in-App features.
• Personalize Your Experience: Suggest challenges, content, or suggestions relevant to your goals.
• Process In-App Purchases: Through Apple, Google, and RevenueCat or other app stores.
• Enhance Safety: Assist in preventing fraud or misuse of the platform, for security and verification purposes, to ensure compliance with our terms and conditions, community guidelines and applicable policies, and to moderate content on the platform
• Age and Identity Verification: To verify your age and identity, including to confirm that you meet the minimum age requirement to use the Services
• Improve the App: Analyze performance and improve or enhance features, to aggregate data for statistical purposes, helping us determine user interest in different areas of our Services, improve navigation and content.
• Research and Development: To conduct research, surveys, and product development, including training and improving our AI and machine learning models, algorithms, and matching technology
• Communicate With You: Notifications, reminders, account alerts, operational updates, support responses and to respond to any queries, feedback or complaints, contacting you in relation to any marketing communication preferences, requesting feedback on your use of our services, sending you direct marketing communications, and tailoring our advertising to you
• Business reorganizations: Planning, evaluating, and executing business reorganizations such as mergers, acquisitions, investments, restructurings or asset transfers. This includes disclosing personal data for due diligence, transaction execution, post-transaction integration and other purposes, including to prospective or actual buyers, investors, counterparties and their professional advisers.
• Dispute resolution: To handle requests, complaints or claims, that we or our affiliates may face or raise before any jurisdictional, and/or administrative authority, arbitration commission and/or mediation panel, and in cooperating with or informing law enforcement or regulatory authorities to the extent required by law.
• Management of our business: To manage our business and our customer relationships.
• Comply with legal obligations: This may include making disclosures required by law, courts and regulatory authorities in any applicable jurisdiction. Such disclosures may also be made pursuant to a subpoena, court order or legal process.
• Establish, exercise or defend legal claims: We may also need to process personal data (including disclosure of information) to establish, exercise or defend legal claims on our behalf and on behalf of our affiliates.

We may use basic algorithms to recommend compatible matches based on profile data, activity, and proximity.

4. Legal Basis for Processing

Where required by applicable law, we process your personal data based on one or more of the following:

• Your consent (for example, when you provide optional or sensitive information)
• The performance of our contract with you (to provide the Services)
• Our legitimate interests (such as improving our Services and preventing fraud)
• Compliance with legal obligations

5. How We Share Your Information

We may share your personal data with the following parties for the purposes outlined above (where required by applicable law we will only do so with your consent):

5.1. Information from Third Parties

• Your publicly visible profile (name, photo, preferences)
• Content you choose to upload
• Messages you send inside group or private chats

5.2 With Service Providers and Partners

We use trusted vendors to help us operate the Services:

• Suppliers and contractors who support our business operations, such as fraud prevention and monitoring services, marketing providers, help desks etc.
• Service providers in connection with cloud services, information technology and information security support - such as: Firebase/Google Cloud - login authentication, storage Google Analytics Reporting Tools - for performance and diagnostics
• Partners that we work with in the provision of the Services and its content
• Payment processors and financial service providers who facilitate in-app purchases and transactions
• Advertising networks and analytics providers who help us measure the effectiveness of our advertising and understand how users interact with the Services
• Identity verification providers who assist with user verification and platform safety
• Content moderation service providers who assist with reviewing user-generated content and enforcing our community guidelines
• Our affiliates and group companies, for the purposes described in this Privacy Policy
• Push notification service providers who deliver notifications to your device on our behalf

Where your data is shared with third parties, we will use reasonable measures to procure that the third parties comply with applicable data protection laws and implement and maintain adequate security measures and (where relevant).

5.3 Legal Compliance

We may disclose information when required by law, regulation, or legal process and to our professional advisors.

5.4 Business Transfers

If we are acquired or merged, your data may be transferred as part of the business.

5.5 Marketing

We may also use your personal data (such as your name, your email address and phone number) to send you marketing information about our services, news, offers, promotions and events which we think may be of interest to you via email or other electronic means. In each case, where required by applicable laws, we will only do so where we have your consent to receiving such marketing information from us.

If you do not want to receive any direct marketing communications, you may opt out and withdraw your consent at any time. You can also use the unsubscribe function on the direct marketing messages. Any such request should clearly state details of the personal data in respect of which the request is being made.

6. Data Retention

We retain your data only as long as necessary to achieve the purposes for which the personal data was collected unless a longer retention period is required or permitted by applicable laws.

7. Your Rights and Choices

• Access & Update — You can update your information inside the App.
• Delete Your Account — You may request account deletion through in-app settings or by contacting support.
• Opt Out of Notifications — You can disable push notifications in your device settings.
• Revoke Permissions — Depending on applicable law, you may have the following rights in respect of your personal data:
  • Access to the personal data we hold about you
  • Correction of inaccurate or outdated information
  • Deletion of your personal data
  • Lodge a complaint with regulatory authority (Where applicable)
  • Withdraw your consent to the processing of your personal data, including for direct marketing purposes

To exercise any of these rights, contact us at: contact@mandaurra.com. Please note that the exercise of such rights may be subject to certain legal conditions.

You may delete your account at any time through in-app settings or by contacting customer support. You may also choose to turn off photo access, camera access, or location permissions at any time (though some features may be limited).

8. Security

We use reasonable technical, physical and organisational security measures to protect your information:

• Encrypted data transfer (SSL/TLS)
• Secure photo storage with access controls
• Authentication protections (Google & Apple Login)
• Regular internal reviews of security practices

However, no system is completely secure.

9. International Transfers

Your data may be processed in locations outside your country. We ensure appropriate protections and legally acceptable mechanisms are in place for international transfers.

10. Age Requirement

Mandaura is strictly 18+. We do not knowingly collect data from minors. If identified, accounts will be deleted.

11. Third-Party Links

The App may contain links to external websites or communities. Please be aware they may have their own privacy policy, and we do not accept any responsibility or liability for these policies or for any personal data which may be collected through these websites. We are not responsible for their privacy practices.

12. Changes to This Policy

We may update this Privacy Policy as needed. When changes occur:

• We will update the "Last Updated" date
• We may use reasonable means to notify you, such as inside the App

Unless otherwise required by applicable law (for example where we need to obtain your consent), your continued use of the Services means you accept the updated policy.

13. Contact Us

If you have questions about this Privacy Policy, please contact us:

MLFC Limited
Email: contact@mandaura.com
Website: www.mandaura.com